Repair/complaints service

We are there for you – even after you have made your purchase

Do you expect complaints to be handled competently and treated with confidence? So do we!

Start the returns process now
Employee in the repair/complaints service

Important things to note You can help us speed up the returns process by completing the following steps

  • You can request a return goods authorization number by phone or email.

  • When returning your item, please enclose the return delivery note provided with your registration. The returned item should be sent back to the address indicated on the return delivery note.

  • The return goods authorization number must be clearly visible on the packaging.

Your advantages Our focus is on providing excellent service and building customer confidence

  • Competent and personal assistance from the experienced service team
  • A central point of contact for all inquiries regarding repairs and complaints
  • We offer a repair or exchange service for defective products
  • In certain cases, a loan device will be available to you during the repair process