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Service and support Services and support available from Phoenix Contact

Benefit from the comprehensive service and support that is available for our products and solutions. We will provide you with support throughout the entire lifecycle as well as in all phases of your project.

Benefit from our many years of industry and product expertise, our outstanding global logistics network, and our expert advice.
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The choice is yours: Use one of the available options for voluntary disclosure, network with others, or contact your dedicated contact person.

Contact and collaboration

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Knowledge base
With Knowledge Base, we would like to provide you with easy access to our knowledge.
Go to Knowledge Base
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Contact
Personally or digitally: We are nearby and here for you!
Contact Us
PLCnext Community
Become a member of the PLCnext community
Discuss your ideas and experiences.
To the PLCnext community

Product and project services

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Adapting and developing products
From minor changes to completely new product developments, the Phoenix Contact Solutions Center provides the appropriate service for you. Benefit from our extensive knowledge and outstanding design-in expertise. We work with you to design your ideal solution.
Find out more about our wide range of customer-specific solutions
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Configurators
Configure the desired item version in just a few clicks. To this end, numerous configurators support you in finding the right product or the right solution for your application, and to tailor these to your requirements.
Overview of all configurators
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Customized new products
Do you want to completely redevelop device connections or electronic housings? Design the innovation of tomorrow with Phoenix Contact. We will support you throughout the product lifecycle, from the initial idea right through to realization.
Develop your tailor-made product
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Product Security Incident Response Team (PSIRT)
Reaction to potential security vulnerabilities, cyber incidents, and other cybersecurity issues.
More about the Product Security Incident Response Team (PSIRT)
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Excellent services for device manufacturers
Let digital services simplify your device design process. As a partner to device manufacturers, Phoenix Contact supports you in the design-in process all the way to the development of customized connection and housing solutions.
Discover all the services we offer for your device design
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Sample service for device connection
Order your personal sample for your device connection – easily, free of charge, and shipped directly to you. You can choose from more than 3,000 PCB terminal blocks, PCB connectors, or circular connectors.
How to quickly get your product sample
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Services for marking solutions
Our services for all aspects of your printing and marking systems provide you with flexible solutions that can be individually tailored to your needs.
Go to the services for marking solutions
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Product changes and discontinuations
Always up to date: We will notify you of any changes in our product portfolio.
Learn more about the PCN/PDN service
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Digital business

Find out here how you can optimally integrate data from Phoenix Contact into your digital business processes. Efficiently, transparently, and intelligently.

Find out more about digital business
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Value Added Centre (VAC) Turning products into Custom-made Solutions with the VAC.

With our new value-added services, you can reduce wastage, time and money. Free up your workforce resources by ordering the following custom-made assemblies according to your exact needs and specifications.

  • Din-Rail assemblies complete with marking and bridging.
  • Made to order production kits.
  • Made to order marking.
  • Labelling of individual products.
  • Cabling with labels.
  • Customised tool kits.
  • Junction boxes.

Send us your complete design on our Project Complete software and 1 article number will be created for your entire rail or kit. All you have to do is insert it into your cabinet and wire it.

If you would like more information on these services, please contact Richard Schoonebeek on rschoonebeek@phoenixcontact.co.za.