E‑commerce Support Hub Welcome to the Phoenix Contact Australia & New Zealand eCommerce Support Hub. Here you’ll find step‑by‑step tutorial videos, practical guides, and FAQs to help you use our online ordering system, check pricing and availability, and manage your customer account.

Create an account to access practical tools and services that support efficient product selection, planning, and purchasing throughout your project lifecycle:

• Create and download customised PDFs with your selected product documentation
• Connect directly with local Phoenix Contact product experts and sales teams for personalised support
• Identify and purchase products through authorised distributors
• Request up to five product samples to evaluate before specifying or purchasing
• Compare up to ten products side by side using the product comparison tool
• Export shopping carts or product lists for easy sharing and collaboration
• Download CAD data, 3D models and other protected files for engineering and design tasks
• Create, save and export multiple product lists for future reference

Connect your customer number and unlock full access, tailored for you.
Once your customer number is linked, you get access to key platform features:

• Cross-reference search to find compatible products across brands and categories
• Exclusive parts and pricing customised for your company
• Online ordering for fast and secure purchases
• Order tracking to monitor delivery status
• Easy returns management
• Product availability alerts when items are back in stock

This video guides you through the cart and checkout process on our customer platform, helping you review your selected products and complete your request efficiently.

Request a quote to receive tailored pricing, product specifications, and delivery options based on your requirements. This feature is ideal when standard pricing is not available or for bulk, project‑based, or customised purchases. Submitting a request allows you to engage with authorised distributors to confirm availability, lead times, and key technical or commercial details, helping streamline the quotation process.

Our platform connects you instantly to certified distributors. Shop through trusted distribution partners, all accessible directly from our site for a smooth buying experience.