Service employee carrying out remote maintenance in the control room

Cloud-based remote maintenance Intelligent service concepts with the mGuard Secure Remote Service

Digitalization is now permeating almost every corner of our world. As a global communication medium, the Internet as the foundation of digitalization also enables direct access to machines and systems distributed throughout the world.

The mGuard Secure Remote Service helps you to connect your service employees and remote maintenance targets via the Internet securely, reliably and without IT knowledge. This reduces cost and time-intensive on-site service actions significantly.

It provides operators, machine builders, and system manufacturers with a cost-effective and comprehensive turnkey remote maintenance solution for realizing intelligent and sustainable service concepts.

Your advantages

  • Turnkey remote maintenance infrastructure
  • Secure and scalable
  • Risk-free and cost-free testing for 30 days possible
  • Time and cost savings through remote services instead of expensive on-site service actions
  • Easy commissioning with configuration assistants and intuitive-to-operate web interface
  • Secure and reliable VPN connections to China
Cloud-based remote maintenance
Cloud-based remote maintenance YouTube

Overview of cloud-based remote maintenance

Do you want to find out more about the mGuard Secure Remote Service, our cloud-based remote maintenance solution, but would rather not read a great deal of text? Then simply watch our video on the subject.

In the demo, we show how service employees can connect to machines securely via the Internet.

Remote maintenance via mGuard Secure Remote Service

Global remote maintenance via mGuard Secure Remote Service

Cloud-based remote maintenance: easy – secure – reliable

The mGuard Secure Remote Service provides you with a turnkey remote maintenance solution. Your service personnel connect quickly and securely to machines, industrial PCs, and controllers through a simple web interface.

The public cloud application based on the mGuard industry standard uses Virtual Private Networks (VPNs) with the proven IPsec security protocol. This ensures the confidentiality, authenticity, and integrity of all data transmitted between all devices connected via the mGuard Secure Remote Service.

Moreover, no customer data is saved in the cloud, ensuring even greater security.

The remote monitoring solution, hosted in Germany, provides cloud computing in compliance with the most stringent European data protection standard (GDPR). This means that you do not need to invest in hardware, and you save on local administration costs. The hosted cloud is always up to the latest standard. Thus, you benefit from regular updates and patch management, low latency times, and a high-availability computer center that operates around the clock – a particularly convenient service offer, especially for small and medium-sized companies.

mGuard Secure Remote Service functional overview

mGuard Secure Remote Service functional overview

mGuard Secure Remote Service functional components

The mGuard Secure Remote Service uses IPsec VPNs and ensures the confidentiality, authenticity, and integrity of the data transmitted between devices.

Service personnel use an approved VPN client, such as the mGuard Secure VPN Client software or an iPad, and connect their workstations to the mGuard Secure Remote Service.

The machines are also equipped with industrial-grade remote maintenance routers or a PLCnext Control device, and establish your VPN connection to the Secure Remote Service as necessary. The VPN connections can be established locally via hardware (key switch) or via software controlled by the system operator.

The mGuard Secure Remote Service web interface clearly displays the availability of the service target and controls the service technician’s access to the machines.


  • High-security encrypted communication via via VPN and SSL connections
  • Optional two-factor authentication for increased security
  • Local control of the VPN connections via hardware key switch
  • Access limitations to subnetwork levels within a machine
  • Secure communication via the standard ports of your firewall possible
  • User, group, and authorization management for secure access to various customers and systems
  • Operated in Germany in accordance with the highest security and data protection standards
Stopa Anlagenbau plant engineering company
Success story
If a storage system breaks down, this can quickly endanger the entire manufacturing process. In this success story, we illustrate how the Stopa Anlagenbau plant engineering company realized cloud-based remote maintenance for automatic storage systems.
Download success story
High-bay warehouse in the distribution center

Available editions and scope

mGuard Secure Remote Service BASIC

mGuard Secure Remote Service PREMIUM

Number of users unlimited unlimited
Number of machines unlimited unlimited
Number of service workstations unlimited unlimited
Concurrent service connections 1 3
Transfer volume per service connection 2 GB/month 4 GB/month
Total transfer volume 2 GB/month 12 GB/month
Guaranteed bandwidth none 1 Mbps per service connection
Guaranteed availability (SLAs) none 98% p.a.
Service VPN clients mGuards, software VPN clients, macOS mGuards, software VPN clients, macOS
Mobile service VPN clients iPadOS, iOS (Apple iPad and iPhone), Android iPadOS, iOS (Apple iPad and iPhone), Android
Machine VPN clients mGuards, cloud clients, TC routers, PLCnext mGuards, cloud clients, TC routers, PLCnext
Cloud support E-mail Phone, e-mail
Can be extended no yes
Authorization model Standard Extended (location/machine/subnetworks)
Reporting yes yes
Report filter no yes
Report export no yes (CSV, Excel, PDF)
Two-factor authentication Time-based one-time password (TOTP), e-mail Time-based one-time password (TOTP), e-mail
Configuration blueprints no yes
Machine networks one private address space any number of private address spaces
To the mGuard Secure Remote Service To the mGuard Secure Remote Service