Service Packages Our service packages take care of everything
Benefit from our service packages, which bundle together all of our services for your marking solution.
- Optimum starting point, as our service technicians install the marking systems and provide intensive training for your employees
- Minimal risk of failure, thanks to regular maintenance
- No unplanned expenditure, thanks to free repairs
Essential Service Package
- Free delivery of the marking system
- Free operation training
- Preventive maintenance twice a year
- 20% discount on spare parts
- 72 hours response time
- Free repairs within a period of 3 to 5 days at our service center when required
- Unlimited remote support
Comprehensive Service Package
Upgrade your experience and secure complete peace of mind. In addition to the wide range of benefits covered in the Essential Service Package, you can benefit from:
- Preventive maintenance three times a year
- 40% discount on spare parts
- 48 hours response time
- Free repairs within a period of 2 to 3 days at our service center when required
For the duration of the service agreement, Phoenix Contact technicians shall provide remote or site support (as necessary) for any necessary updates of firmware, driver, and software required for the equipment to continue to operate in an efficient and proper manner.
*The above service packages are available to customers in the United Arab Emirates only.