Service Level Agreement
Phoenix Contact Service Level Agreement (SLA) Keep Your Operations Running
The Phoenix Contact SLA supports your equipment with scheduled preventative maintenance, operational performance checks, and ongoing lifecycle management. Designed to help maintain reliability and minimise disruption, the SLA ensures printers and automatic tools continue to operate efficiently and remain ready for production.
What is Included? The SLA provides scheduled servicing and performance checks to support equipment reliability and ongoing operation.
- Quarterly scheduled site visits: Preventative maintenance and operational assessment.
- Equipment inspection & cleaning: Maintain operational performance and reliability.
- Firmware & software updates: Ensure optimal system functionality where applicable.
- Operational testing: Includes test prints and sample verification.
- Asset lifecycle reporting: Condition assessment, obsolescence planning, and upgrade recommendations.
- Genuine phoenix contact support: Certified technicians and official spare parts availability.
Supporting Performance Across the Equipment Lifecycle
The Phoenix Contact Service Level Agreement (SLA) supports your equipment across every stage of its lifecycle - from installation through to replacement planning.
Through scheduled preventative maintenance and operational performance checks, the SLA helps ensure your printers and automatic tools continue to operate reliably and remain production ready.
With regular servicing and asset condition reporting, you gain improved visibility into equipment status, helping you plan maintenance, upgrades, and future requirements with greater confidence.
By maintaining performance and supporting operational continuity, the SLA helps reduce unplanned downtime, improve equipment availability, and strengthen confidence in workshop operations.
Why Choose a Phoenix Contact SLA?
- Reduced unplanned downtime
- Improve Equipment Reliability
- Extend Equipment Lifecycle
- Gain Lifecycle Visibility
- Access Certified Support