Order Process

Note
The order function is only available in selected countries (currently in Germany, Belgium, the Netherlands, and Poland).

Once you have completed and verified your project, you can place an order to Phoenix Contact via the PURCHASING | ORDER ribbon.

Note
The PURCHASING ribbon is only available if you are logged in as a registered cxE user with a linked customer account and at least one relating customer number at phoenixcontact.com (see the following section).

Customer accounts

As a registered user you can have several linked customers (with relating customer numbers). Your user name and the relating customer number with which you are currently logged in are displayed in the top right on the start page. By default, the order is placed for the customer (with the registered customer number) shown here (you can change the customer during the order process).

You can switch between your customer numbers by clicking the customer number and selecting the desired number from the list (the list contains all customer numbers that are registered for your account).

Fastlane

To shorten the delivery time, you can use the Fastlane service for the articles to be ordered. When activating one of the PURCHASING | ORDER | Fastlane buttons, the INSERTION CENTER is automatically filtered for all articles which can be delivered in the related delivery time after placement of the order.

Note
When you activate a Fastlane service and start the order placement via the Create order button, cxE automatically checks whether the articles in you parts list can be ordered within in the selected delivery time. The order process can only be continued, if all articles in the parts list can be delivered in the selected time.

Creating and placing an order

The order for your assembled solution in cxE will be transferred (uploaded) to your Phoenix Contact e-shop account at phoenixcontact.com and stored to your "My Solutions" area. Once you have uploaded the order, you can add the contained articles to the shopping cart and complete the order.

To place the order, click the PURCHASING | ORDER | Create order button. In the appearing order wizard (the first page shows the parts list for all articles in your project), do the following:

Enter the Customer material number (the number is used as designation for the order in the e-shop).
If your user account has several linked customers, check and select the customer number for which you want to place the order (see the description above).
Upload the order to your Phoenix Contact e-shop account at phoenixcontact.com. After completion of the upload, you can navigate to your "My Solutions" area directly via the provided link.