Meet PIA (Phoenix Contact Intelligent Assistant), the AI-powered assistant designed to make your interaction with Phoenix Contact easier, faster, and more convenient. Whether you’re exploring products, checking availability, or managing orders, PIA ensures you have the right information at the right time.
PIA is designed to improve your productivity. To provide a smooth, user-friendly experience, PIA combines AI-powered insights with reliability. Additional support is provided by live chat support.
Quick access to information on product availability or minimum order quantities. Anonymous users can view general availability and shipping information, while authorized customers also receive stock and detailed shipping information. Simply ask PIA for the information you need by posting the question in the chat and specifying the item number of the product you want.
PIA provides you with answers to product features, differences between products, links to downloads, certificates as well as accessories or matching parts - all in one place. Enter your request in the chat and add the item number of the desired product to get the information you need.
Ask for self-services such as a cross reference search, EPLAN, product compliance reports, returns and repairs, "My Orders" and "My Quotes and Contracts". PIA will guide you to the right place.
We look forward to your feedback! Use the menu in the top right corner of the chatbot to let us know what you think and help us improve the chatbot.
Live support: Live chat support with experts is available during business hours. Inquiries outside of business hours are forwarded with a support ticket created by PIA so that your question never goes unanswered.
