Return old products There for you - even after the purchase
Return old products
Labeling on our product or on the packaging and the enclosed documents
Please notice
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The deletion of personal data on the items to be disposed of is the responsibility of the user. Please ensure this before returning the item to us or our service partners.
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If the items contain batteries, please remove them before returning them, provided they can be removed without causing damage. You can find information on how to remove batteries in the packing slips, which you can view in the download area of our e-shop.
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Please mark shipments containing a LI/ION battery as hazardous goods.
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All items in our portfolio that fall under the Electrical and Electronic Equipment Act (ElektroG) are marked with the crossed-out wheeled garbage can symbol. Products marked in this way must be collected separately at the end of their useful life and returned to the intended recycling cycle.
How you can speed up your return Contact us via our website, by phone or by email and request an RMA number (return authorization number).
Please note the following requirements for the proper processing of your return shipment:
- A return shipment must be registered in advance and marked "Return for scrapping in accordance with the WEEE Directive".
- When registering a return, item-specific information on the type and quantity of the items to be returned must be provided.
- A return must be marked on the delivery bill with the RMA number (return number) and the reason for return.
- The RMA number must be clearly visible on the outside of the return packaging.
- Returns of items without prior notification cannot be processed and will be returned to the sender.