We Are Moving
Phoenix Contact's Big Bang Move: New Distribution Centre and Head Office!
First and foremost, we would like to extend our sincere thanks for your ongoing support. Your trust and partnership have contributed to the strong growth of Phoenix Contact in Australia, helping us expand our sales and operations. As a result of this success, we are excited to announce a major milestone in our journey: the relocation of our Sydney-based Distribution Centre and head office.
Our new 4,000 m² Distribution Centre in Eastern Creek has been strategically selected for its close proximity to key freight forwarders. This location will enable greater logistics efficiency and faster response times, ensuring that we continue to meet your needs with improved speed and reliability.
Our new address:(Operational 28 July 2025)
📍 Phoenix Contact Australia – Distribution Centre
Warehouse 1, 2-4 Interchange Drive,
Eastern Creek NSW 2766
Frequently Asked Questions
1. Why are you moving locations?
Key benefits of this move include
- Larger Distribution Centre (4,000 m²): The expanded 4,000 m² space will allow us to stock a broader range of products, improving availability and reducing lead times.
- Improved Logistics Efficiency: Being close to major freight forwarders enhances our logistics operations, resulting in faster and more reliable deliveries for you.
- Expansion of the Value-Added Centre: We are expanding our capability to provide tailored, value-added solutions to meet your specific requirements.
- Modern Office at Parramatta Square: Our new head office at Parramatta Square will support stronger collaboration and innovation across our teams to better serve you.
- State-of-the-Art Training Facilities: We will offer enhanced training programs to help you make the most of Phoenix Contact products and solutions.
Orders and Deliveries
2. When will normal delivery operations resume?
Our delivery operations are expected to resume on the 28th July. We will keep you updated on the exact date as we progress with the relocation.
3. Why are deliveries delayed?
We are relocating our warehouse to a new address to better serve our customers. This process requires a temporary pause of our delivery operations for about three weeks, resulting in a delay of at least four weeks for all deliveries.
4. Will my existing orders be affected?
Yes, existing orders will be delayed by at least four weeks. We apologize for any inconvenience this may cause and appreciate your understanding. For existing orders, please contact us for an expedite, where possible.
5. Can I still place orders during the relocation period?
Yes, you can still place orders.
6. Can I expedite my order to be delivered before your relocation period?
Yes, we would prefer to deliver your goods prior to our relocation where possible. Please contact us.
7. Can I schedule a delivery for after the relocation period now?
Yes, you can schedule deliveries for after the relocation period.
8. Can I pick up goods from Phoenix Contact during the relocation?
No, unfortunately not from Phoenix Contact. For urgent needs, we recommend purchasing from our distribution partners. We have asked them to increase their stock to accommodate any urgent demands. We can provide you with their contact information. Find a Channel Partner or Contact us on 1300 786 411 or email us on customerservice@phoenixcontact.com.au.
9. How can I get supplies during the relocation period?
For urgent needs, we recommend purchasing from our distribution partners. We have asked them to increase their stock to accommodate any urgent demands. We can provide you with their contact information. Find a Channel Partner or Contact us on 1300 786 411 or email us on customerservice@phoenixcontact.com.au.
Customer Support and Services
10. Can I still get technical support during the relocation period?
Yes, our technical support team will continue to be available to assist you with any enquiries or issues.
11. How will quotations be handled during this period?
Quotations will include delivery dates that account for the relocation period. Please review the delivery dates carefully when receiving a quotation.
12. How will you handle returns and exchanges during the relocation period?
Our Customer Service team will pause the RMA process on the 15th June and resume the process once we are operational on the 28th July.
13. Will printer repairs be affected by the relocation?
Our Customer Service team will pause the RMA process on the 15th June and resume the process once we are operational on the 28th July.
