ESS (Extended Service Subscription)

As an ESS (Extended Service Subscription) subscriber, you receive the following benefits:

  • Unlimited technical support is no charge with the purchase of an annual ESS contract. This service is available via telephone, fax, and email.
  • Phoenix Contact provides phone support to active ESS customers at no charge. In addition, ESS customers that call after normal business hours will receive a call back from a qualified Phoenix Contact application engineer via a 24-hour paging system.
  • ESS customers may have direct access to lead technicians and engineering in some cases.
  • Questions that are not application or I/O based will be forwarded to a lead tech support person to set up and verify. If a product bug is identified, then engineering will be informed in an incident report.
  • Save money with an ESS contract since updates and software improvement modules are no charge.
  • ESS renewal is available once a year for continuance of technical support and released updates.

Click to to browser ESS drivers and downloads.

As part of the ESS, we offer the ability to download critical updates and patches to all registered users of our software. Please note that as a part of the registration process you will need to provide us with a valid serial number.

PHOENIX CONTACT

586 Fulling Mill Road
Middletown, PA 17057
(800) 888-7388