Remote maintenance

Remote maintenance

Secure remote maintenance

Increased machine availability.

Back to Remote communication


Search in Remote maintenance

Show all products in this category

Secure remote maintenance opens up huge potential for manufacturers of machine and production systems in terms of additional services. With mGuard technology, Phoenix Contact offers a solution that you can easily integrate into your machines and systems. Furthermore, with the mGuard Secure Remote Service, you also receive a hosted, ready-to-use, secure portal for cloud-based remote maintenance.

Your advantages

  • VPN infrastructure with IPsec (Internet Protocol Security) for operators, machine builders, and system manufacturers
  • Secure and reliable due to industry-proven mGuard technology
  • Compatible with all mGuard security appliances and certified VPN clients
  • Cloud-based remote maintenance with the mGuard Secure Remote Service

Secure remote maintenance of machines worldwide – scalable with the mGuard Secure Remote Service

Industrial remote communication with mGuard Secure Remote Service  

mGuard Secure Remote Service

Six Secure online remote maintenance of your machines with the mGuard Secure Remote Service: The confidentiality, authenticity, and integrity of data transmitted between devices is ensured by IPsec VPN connections. The hosting service, operated in Germany, makes the cloud available worldwide.

Remote maintenance gateways for the mGuard Secure Remote Service

Secure remote maintenance of machines  

Cloud client remote maintenance gateway

The cloud clients connect machines to the mGuard Secure Remote Service securely over the Internet. They are an inexpensive entry-level solution for the scalable remote maintenance of machines. You also have the choice over which medium the VPN connection is to be established. The cloud clients can communicate across lines via the operator network, as a WLAN client, or via 4G cellular networks. They are configured using the mGuard Secure Remote Service and are ready for immediate use in the machine.

The cloud clients also feature on digital input and one output. As a result, service connections to the mGuard Secure Remote Service can be established and signaled as required.

Secure industrial remote maintenance

mGuard cellular routers  

High-speed communication with mGuard cellular routers

mGuard products provide you with tailored security components for your remote maintenance solution. These robust industrial security appliances include firewall, routing, and VPN functions to protect against malicious cyber attacks and inadvertent malfunctions. mGuard devices with integrated cellular interface are available as an option, thereby also enabling secure communication via cellular networks.

The new generation of security routers now also supports high-speed data links via 4G cellular networks (LTE) in the USA.

With that, the mGuard product portfolio now includes versions for European 4G cellular networks, versions for AT&T (USA), versions for Verizon Wireless (USA), and versions without cellular interface.

IP-based remote maintenance via the Internet

Secure remote maintenance via the Internet and cellular communication  

IP-based remote maintenance via the Internet

The Internet can be used as a worldwide medium for remote maintenance and servicing in machine building and systems manufacturing. Firewall and VPN technology help make using the Internet for IP-based remote maintenance more secure.

This means that service technicians around the world have a straightforward, cost-effective, and above all secure way of accessing production systems.


586 Fulling Mill Road
Middletown, PA 17057
(800) 888-7388


Secure communication

Remote services with the mGuard Secure Remote Service

TC Cloud Client

Configuration with the mGuard Secure Remote Service