Service and support

Service and support

Quality is no coincidence

“Made by Phoenix Contact”. For us, this means the best quality in every product, in every discussion, for the entire solution.

Irrespective of whether you operate, plan, produce or maintain systems – our services provide reliable support that is tailored to your requirements.

Services for functional safety

Personal consultation  

Benefit from the knowledge of our safety experts

In addition to components for functional safety, we support you with individual services for safe operation in process engineering systems. Whatever the product, our industry experts help you plan and implement the safety lifecycle in accordance with EN 61511 as well as PLT safety equipment.

Furthermore, the integration of machines in process systems may require the Machinery Directive to be applied. With our services in accordance with EN 13849, we are on hand to assist you with this.

Engineering and control cabinet solutions

Employee in front of a control cabinet  

We accompany you through the key phases of your project

Our industry experts advise you during every phase of your project cycle, and if required, take over the engineering of your system. All Phoenix Contact components are tested intensively in the independent and accredited Phoenix Testlab.

Control cabinet solutions are designed and engineered according to the required standards and directives. This allows you to be sure that our finished solution products meet the highest requirements.

Training and workshops

Customer during a training session  

Exchange of specialist information, tailored to your level of knowledge

Thanks to intensive contact with our customers and years of on-site experience, we have developed a qualification concept whereby we can specify employee qualifications in order to meet your individual requirements: we offer you the appropriate service depending on the project phase, target group, and prior knowledge.

After sales service

Service hotline employees  

Even after purchase, you can count on our service network

Our service teams excel, thanks to their focused expertise, years of practical experience, and high degree of flexibility.

Our service network is available to you during installation, startup, and operation even in the most remote regions of the world, for example, a free system hotline with 24 hour product support. In the event of an emergency, we can provide you with replacement parts outside of office hours.


Unit 15C, 906-930 Great South Road, Penrose
Auckland 1061
New Zealand

Phone: 0508 474 636
Toll Free (Local)
09 950 8495