On-site service and hotline

Our goal: your productivity

On-site service during the project  

Comprehensive service for your system – from installation to system check.

Benefit from the advantages offered by our service team: years of experience, focused expertise, and a high degree of flexibility. Phoenix Contact's network of service experts is on hand to provide support during installation, startup, and actual operation – even in the most remote corners of the world.

Expert service – an overview

Specialist hotline

When the situation becomes critical, we are there for you around the clock, whatever your location. In the case of the specialist hotline, you book a direct phone number with your own personal representative. Your expert will already be up to speed with all the required information. This means that your own dedicated experts are available at the other end of the line at any time.


Phoenix Contact's hotline is free of charge and offers "first aid" for automation products and technology, at any time. In an emergency, we can even provide replacement parts outside of office hours.

Local service

Our on-site service provides help with system expansion or system downtimes. We work together with you to implement your automation solution. In addition, we also immediately localize and eliminate the cause of errors.

Startup support

Safeguard customer confidence and play it safe during the critical startup phase. We provide support directly on site and ensure that everything runs exactly as planned. Our specialists provide help with all aspects relating to control, bus, and system technology.

System check

A system check ensures the maximum availability of your system or machine. We offer coordinated complete packages – from analyzing the strengths and weaknesses of your bus or Ethernet applications to program code checks.


Unit 15C, 906-930 Great South Road, Penrose
Auckland 1061
New Zealand

Phone: 0508 474 636
Toll Free (Local)
09 950 8495