Return

An incorrect order? No problem

Whether ordered in error or simply not required: in such cases we help you by means of a straightforward reverse transaction and credit note. Products that are not required tie up your funds and storage space. It is important to free them up again quickly and without any red tape. We are here to help you do just that.

Your advantages

  • Up to 100% refund when you return unused products intact
  • Reduce unnecessary inventory by returning products you no longer require
  • Make funds that were previously tied up available again by means of a credit note

Our focus

Return service at Phoenix Contact – what can you expect from it?

  • We take back unused goods that are no longer required.
  • We also take back products that were ordered or delivered incorrectly.
  • On receipt and inspection of the goods we will issue you a credit note. We reserve the right to decrease the credited amount.

What to bear in mind

Please note the following requirements in order to enable us to handle returns quickly and successfully:

  • The seal on packaging must not be broken or damaged.
  • A net goods value of at least €30 must be reached per order item.
  • Products resulting from order-specific production cannot be returned.

You can help speed up the return process by completing the following steps:

  • Notify the Sales department that you wish to make a return. The phone number is listed in the top right corner of the return delivery note.
  • Download and complete the return delivery note. Specify "Commercial return" as the reason for the return delivery. Please also enter the service number previously provided on the return delivery note.
  • Include the return delivery note with returns.

Contact form

Are you unsure whether your goods meet the conditions of our return policy? Or do you want to find out the status of your request?

Just send us a short message via our contact form – we'll get back to you shortly!

PHOENIX CONTACT (I) Pvt. Ltd.

A-58/2, Okhla Industrial Area, Phase - II,
New Delhi-110 020
+91.11.30262800