Cloud-based remote maintenance

Cloud-based remote maintenance

mGuard Secure Remote Service

Turnkey remote maintenance.

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With Internet technologies, you have the ability to establish connections to your machines and systems anywhere and at any time. The products from Phoenix Contact allow you to reliably protect network connections against interference and tampering. They feature state-of-the-art security mechanisms such as Virtual Private Networks (VPNs), encrypted data, and integrated firewalls.

The mGuard Secure Remote Service securely connects service personnel and remote maintenance targets via the Internet. It provides operators, machine builders, and system manufacturers with a comprehensive turnkey VPN solution.

Your advantages

  • Turnkey VPN infrastructure
  • Easy startup with configuration wizards
  • Intuitive web interface operation
  • Compatible with all mGuard security appliances, TC Cloud Clients, and certified software VPN clients
  • Native support for Apple iPad and iPhone devices
  • Support for mobile Android devices
  • Secure and reliable VPN connections to China

Cloud-based remote maintenance: Easy – secure – reliable

Remote maintenance via mGuard Secure Remote Service  

Remote maintenance via mGuard Secure Remote Service

The mGuard Secure Remote Service provides you with a comprehensive turnkey VPN solution. Your service personnel connect quickly and securely to machines, industrial PCs, and controllers through a simple web interface.

The cloud – based on the mGuard industry standard – uses Virtual Private Networks (VPNs) with the proven IPsec security protocol. This ensures the confidentiality, authenticity, and integrity of all data transmitted between all devices connected via the mGuard Secure Remote Service.

The remote monitoring solution, hosted in Germany, provides cloud computing in compliance with the most stringent European data protection standard (GDPR). This means that you do not need to invest in hardware, and you save on local administration costs. The hosted cloud is always up to the latest standard. Thus, you benefit from regular updates and patch management, low latency times, and a high-availability computer center that operates around the clock. This is a particularly convenient service, especially for small- and medium-sized companies.

Functional components and features of the mGuard Secure Remote Service

mGuard Secure Remote Service functional overview  

mGuard Secure Remote Service functional overview

The mGuard Secure Remote Service uses IPsec VPNs and ensures the confidentiality, authenticity, and integrity of the data transmitted between devices. Service personnel use an approved VPN client, such as the mGuard Secure VPN Client software or an iPad, and connect their workstations to the mGuard Secure Remote Service. The machines are also equipped with industrial-grade remote maintenance routers or a PLCnext Control device, and establish your VPN connection to the Secure Remote Service as required. The mGuard Secure Remote Service web interface controls the service technician’s access to the machines.

Features of the mGuard Secure Remote Service:

  • Highly secure IPsec VPN communication
  • Two-factor authentication
  • User and authorization management for secure access to various customers and systems
  • High industrial-grade availability worldwide
  • Operated in Germany in accordance with the most stringent security and data protection standards
  • Industry-proven mGuard security technology

Available editions and scope

mGuard Secure Remote Service BASICmGuard Secure Remote Service PREMIUM
Number of usersUnlimitedUnlimited
Number of machinesUnlimitedUnlimited
Number of service workstationsUnlimitedUnlimited
Concurrent service connections13
Transfer volume per service connection2 GB/month4 GB/month
Total transfer volume2 GB/month12 GB/month
Guaranteed bandwidthWithout1 Mbps per service connection
Guaranteed availability (SLAs)Without98% p.a.
Service VPN clients

IPsec software VPN clients,

IPsec software VPN clients,
Mobile service VPN clientsiPadOS, iOS (Apple iPad and iPhone), AndroidiPadOS, iOS (Apple iPad and iPhone), Android
Machine VPN clientsmGuards, TC Cloud Clients, PLCnextmGuards, TC Cloud Clients, PLCnext
Cloud supportE-mailPhone, e-mail
Can be extendedNoYes
Authorization modelStandardExtended (location/machine)
Report filterNoYes
Report exportNoYes (CSV, Excel, PDF)
Two-factor authenticationTime-based one-time password (TOTP), e-mailTime-based one-time password (TOTP), e-mail
Configuration blueprintsNoYes
Machine networksOne private address spaceAny number of private address spaces


C6 The Exchange
Calmount Park
Dublin 12
D12 XE18


Secure communication

Remote services with the mGuard Secure Cloud

TC Cloud Client

Configuration with the mGuard Secure Cloud