Cloud-based remote maintenance
mGuard Secure Remote Service
Turnkey remote maintenance.
Category
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Product list Cloud-based remote maintenance
The mGuard Secure Remote Service securely connects service personnel and remote maintenance targets via the Internet.
With Internet technologies, you have the ability to establish connections to your machines and systems anywhere and at any time. The products from Phoenix Contact allow you to reliably protect network connections against interference and tampering. They feature state-of-the-art security mechanisms such as Virtual Private Networks (VPNs), encrypted data, and integrated firewalls.
The mGuard Secure Remote Service securely connects service personnel and remote maintenance targets via the Internet. It provides operators, machine builders, and system manufacturers with a comprehensive turnkey VPN solution.
Your advantages
- Turnkey VPN infrastructure
- Easy startup with configuration wizards
- Intuitive web interface operation
- Compatible with all mGuard security appliances, TC Cloud Clients, and certified software VPN clients
- Native support for Apple iPad and iPhone devices
- Support for mobile Android devices
- Secure and reliable VPN connections to China
Cloud-based remote maintenance: Easy – secure – reliable
The mGuard Secure Remote Service provides you with a comprehensive turnkey VPN solution. Your service personnel connect quickly and securely to machines, industrial PCs, and controllers through a simple web interface.
The cloud – based on the mGuard industry standard – uses Virtual Private Networks (VPNs) with the proven IPsec security protocol. This ensures the confidentiality, authenticity, and integrity of all data transmitted between all devices connected via the mGuard Secure Remote Service.
The remote monitoring solution, hosted in Germany, provides cloud computing in compliance with the most stringent European data protection standard (GDPR). This means that you do not need to invest in hardware, and you save on local administration costs. The hosted cloud is always up to the latest standard. Thus, you benefit from regular updates and patch management, low latency times, and a high-availability computer center that operates around the clock. This is a particularly convenient service, especially for small- and medium-sized companies.
Functional components and features of the mGuard Secure Remote Service
The mGuard Secure Remote Service uses IPsec VPNs and ensures the confidentiality, authenticity, and integrity of the data transmitted between devices. Service personnel use an approved VPN client, such as the mGuard Secure VPN Client software or an iPad, and connect their workstations to the mGuard Secure Remote Service. The machines are also equipped with industrial-grade remote maintenance routers or a PLCnext Control device, and establish your VPN connection to the Secure Remote Service as required. The mGuard Secure Remote Service web interface controls the service technician’s access to the machines.
Features of the mGuard Secure Remote Service:
- Highly secure IPsec VPN communication
- Two-factor authentication
- User and authorization management for secure access to various customers and systems
- High industrial-grade availability worldwide
- Operated in Germany in accordance with the most stringent security and data protection standards
- Industry-proven mGuard security technology
Available editions and scope
| mGuard Secure Remote Service BASIC | mGuard Secure Remote Service PREMIUM | |
|---|---|---|
| Number of users | Unlimited | Unlimited |
| Number of machines | Unlimited | Unlimited |
| Number of service workstations | Unlimited | Unlimited |
| Concurrent service connections | 1 | 3 |
| Transfer volume per service connection | 2 GB/month | 4 GB/month |
| Total transfer volume | 2 GB/month | 12 GB/month |
| Guaranteed bandwidth | Without | 1 Mbps per service connection |
| Guaranteed availability (SLAs) | Without | 98% p.a. |
| Service VPN clients |
mGuards, | mGuards, IPsec software VPN clients, macOS |
| Mobile service VPN clients | iPadOS, iOS (Apple iPad and iPhone), Android | iPadOS, iOS (Apple iPad and iPhone), Android |
| Machine VPN clients | mGuards, TC Cloud Clients, PLCnext | mGuards, TC Cloud Clients, PLCnext |
| Cloud support | Phone, e-mail | |
| Can be extended | No | Yes |
| Authorization model | Standard | Extended (location/machine) |
| Reporting | Yes | Yes |
| Report filter | No | Yes |
| Report export | No | Yes (CSV, Excel, PDF) |
| Two-factor authentication | Time-based one-time password (TOTP), e-mail | Time-based one-time password (TOTP), e-mail |
| Configuration blueprints | No | Yes |
| Machine networks | One private address space | Any number of private address spaces |
PHOENIX CONTACT (Ireland) Ltd
Calmount Park
Ballymount
Dublin 12
D12 XE18
Ireland
Service
Secure communication
Remote services with the mGuard Secure Cloud
TC Cloud Client
Configuration with the mGuard Secure Cloud
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