Return

An incorrect order? No longer required?

We know it happens and will do our best to accommodate your request and find a solution.

What to bear in mind

Please note the following requirements in order to enable us to handle returns quickly and successfully:

  • Packaging must be unopened and unmarked in resellable condition.
  • A net goods value of at least £30 must be reached per order item.
  • Products resulting from order-specific production cannot be returned (made-to-order).
  • Returns may be subject to a handling charge.

You can help speed up the return process by sending us a few details about what you would like to return.

Contact form

Are you unsure whether your goods meet the conditions of our return policy? Do you have parts that you no longer require?

Just send us a short message using the contact form below, and include the following information – we'll get back to you shortly!

  • Part number
  • Quantity
  • Original purchase order number
  • Reason for return

PHOENIX CONTACT Ltd

Halesfield 13
Telford
Shropshire
TF7 4PG
0845 881 2222

Calls will cost 2p/min plus your telephone company’s access charge.

This website uses cookies, by continuing to browse, you agree to our cookie policy. Read our privacy policy for more information.

Close