After sales service

We are here for you – even after you have made your purchase

We are here for you

In the event that you have a complaint, do you expect it to be handled competently and treated with confidence? So do we!

Back to Service and support

Category

  • Repair
    Hochwertig und kostenbewusst

    Experiencing problems with an article? We have a dedicated repair service to solve the problem.

  • Return
    Fehlbestellung? Kein Problem

    Ordered incorrectly or no longer required? Let us try and help you.

Only a customer who is also satisfied with how their complaint was resolved comes back. That is more than enough incentive to set the highest standards possible in after sales service. This is especially true since our focus is on providing excellent service and building customer confidence.

Your advantages

  • The ideal solution thanks to our flexible range of services: we find the best approach among numerous possibilities
  • Competent and personal consultation with experienced service staff
  • From a single source: one central contact point for all complaints, even from our business partners

Our focus

After sales service at Phoenix Contact – what can you expect from us?

  • We offer a repair service for faulty products.
  • We have a returns service for products that are no longer required (subject to conditions).
  • For products that are no longer produced, our replacement service will find a suitable solution.

Contact form

Do you have any queries? Do you need further information? Just send us a short message via our contact form – we'll get back to you shortly!

PHOENIX CONTACT Ltd

Halesfield 13
Telford
Shropshire
TF7 4PG
0845 881 2222

Calls will cost 2p/min plus your telephone company’s access charge.

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