Remote maintenance

Remote maintenance via mobile network or Internet

Secure teleservice concept

Increase in machine availability.

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The provision of secure remote maintenance opens up great potential for machine and production systems in terms of additional services. Thanks to the mGuard technology, Phoenix Contact offers a solution that you can easily integrate into your machines and systems. Furthermore, with mGuard Secure Cloud, you also receive a hosted, ready-to-use, secure portal for cloud-based remote maintenance.

Your advantages

  • VPN infrastructure with the IPsec (Internet Protocol Security) safety protocol for operators, machine builders, and system manufacturers
  • Safe and reliable, thanks to the industrial-strength mGuard technology
  • Compatible with all mGuard security appliances and certified VPN clients
  • Cloud-based remote maintenance with the mGuard Secure Cloud

VPN gateways to mGuard Secure Cloud

Secure remote maintenance of machines  

VPN gateway TC Cloud Client

TC Cloud Clients as VPN gateways connect machines to the mGuard Secure Cloud securely over the Internet. They provide an inexpensive basis for scalable remote maintenance of machines. As such, customers have the choice between TC Cloud Clients which use operator networks, and versions which use global 4G-LTE mobile networks for cloud communication. TC Cloud Clients are configured using mGuard Secure Cloud and are ready for immediate use in the machine.

The TC Cloud Clients have a digital input and output. As such, service connections to the mGuard Secure Cloud can be established and indicated, if required.

IP-based remote maintenance via the Internet

Secure remote maintenance via the Internet and mobile network  

IP-based remote maintenance via the Internet

The Internet is a worldwide medium for remote maintenance and servicing in machine building and systems manufacturing. Firewall and VPN technology help to make using the Internet for IP-based remote maintenance safer.

As such, service technicians around the world can access production systems, in a straightforward, cost-effective, and above all secure way.


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