Cloud-based remote maintenance

Cloud-based remote maintenance

mGuard Secure Cloud

Turnkey remote maintenance.

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With Internet technologies, you have the capability to establish connections to your machines and systems anywhere and at any time. Phoenix Contact products enable you to protect network connections against interference and tampering. They feature state-of-the-art security mechanisms such as VPN, IPsec encryption, and integrated firewalls.

The mGuard Secure Cloud securely connects service personnel and remote maintenance locations via the Internet. It provides operators, machine builders, and system manufacturers with a complete turnkey VPN solution.

Your advantages

  • Turnkey VPN infrastructure
  • Easy startup, thanks to configuration wizards
  • Intuitive web interface operation
  • Compatible with all mGuard security appliances, TC Cloud clients, and certified VPN clients
  • Supports iOS devices, such as iPads and iPhones

Cloud-based remote maintenance: Easy – safe – reliable

Remote maintenance via the cloud  

Remote maintenance via the cloud

The mGuard Secure Cloud provides you with a complete turnkey VPN solution. Your service personnel can connect quickly and securely to machines, industrial PCs, and controllers via a simple web interface.

The cloud – based on the mGuard industry standard – uses Virtual Private Networks (VPNs) with the proven IPsec security protocol. This guarantees the confidentiality, authenticity, and integrity of all data transmitted between all devices connected via the mGuard Secure Cloud.

The remote monitoring solution, hosted in Germany, provides cloud-computing in compliance with the most stringent European data protection standard (GDPR). This means that you do not need to invest in hardware, and you save on local administration costs. The hosted cloud is always up to the latest standard. Thus, you benefit from regular updates and patch management, low latency times, and a highly available computing center that operates around the clock. This is a particularly convenient service, especially for small- and medium-sized businesses.

Functional components and features of the mGuard Secure Cloud

mGuard Secure Cloud functional overview  

mGuard Secure Cloud functional overview

The mGuard Secure Cloud uses IPsec VPNs, and ensures the confidentiality, authenticity, and integrity of data transmitted between the devices. Service personnel use an approved VPN client, such as the mGuard Secure VPN Client Software or an FL mGuard smart, and connect their workstations to the mGuard Secure Cloud. The machines are equipped with industry-capable remote maintenance routers, and establish your VPN connection to the cloud as needed. The mGuard Secure Cloud web interface controls the service technician's access to the machines.

mGuard Secure Cloud features:

  • Highly secure IPsec VPN communication
  • 2-factor authentication
  • User management for access to various customers and systems
  • Superior availability worldwide
  • Operated in Germany in accordance with the most stringent security and data protection standards
  • Industry-proven mGuard security technology

Available editions and scope

mGuard Secure Cloud BasismGuard Secure Cloud Premium
mGuard Secure Cloud BasicmGuard Secure Cloud Premium
Number of usersUnlimitedUnlimited
Number of machinesUnlimitedUnlimited
Number of service workstationsUnlimitedUnlimited
Simultaneous service connections13
Transfer volumes per service connection2 GB/month2 GB/month
Transfer volumes in total2 GB/month6 GB/month
Guaranteed bandwidthNone1 Mbps per service connection
Guaranteed availability (SLAs)None98%
Service VPN clients

IPsec software VPN clients,

IPsec software VPN clients,
Mobile service VPN clientsiOS (Apple iPad and iPhone)iOS (Apple iPad and iPhone)
Machine VPN clientsmGuards, TC Cloud clientsmGuards, TC Cloud clients
Cloud supportPhone, e-mailPhone, e-mail
Can be extendedNoYes
Authorization modelStandardExtended (location/machine)
Report filterNoYes
Report exportNoYes (CSV, Excel, PDF)
Two-factor authenticationTime-based one-time-password (TOTP), e-mailTime-based one-time-password (TOTP), e-mail
Configuration blueprintsNoYes
Machine networks1Unlimited


8240 Parkhill Drive
Milton, Ontario L9T 5V7


Secure communication

Remote services with the mGuard Secure Cloud

TC Cloud Client

Configuration with the mGuard Secure Cloud

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