Service and support

Service and support

Quality is no coincidence

“Made by Phoenix Contact”. For us, this means the best quality in every product, in every discussion, for the entire solution.

Whether you operate, plan, produce or maintain systems – our services provide reliable support that is tailored to your requirements.

Engineering and control cabinet solutions

Employee in front of a control cabinet  

We assist you with the crucial phases of your project

Our industry experts advise you during every phase of your project cycle and, if required, take over the engineering of your system. All Phoenix Contact components undergo intensive testing in the independent and accredited Phoenix Testlab.

Control cabinet solutions are designed and engineered according to the required standards and directives. You can therefore be sure that our finished solution products meet the highest requirements.

Services for the safety of machinery and systems

Personal consultation  

Benefit from the expertise of our experts

In addition to components for functional safety, we support you with individual services for safe operation of technical transportation infrastructure systems. Whatever the product, our industry experts help you plan and implement the safety lifecycle according to EN 62061 or EN 13849.

When it comes to the planning and design of machines in transportation technology systems, we support you through the implementation of the European Machinery Directive 2006/42/EC with analytical and engineering services as well as seminars.

Training and workshops

Customers attending a training course  

Exchange of specialist information, tailored to your level of knowledge

Thanks to intensive contact with our customers and years of on-site experience, we have developed a qualification concept whereby we can specify employee qualifications tailored to your individual requirements:

We offer you the appropriate service based on the project phase, target group, and prior knowledge.

After sales service

Employee on the service hotline  

After making a purchase, you can count on our service network

Our service teams excel, thanks to their focused expertise, years of practical experience, and high degree of flexibility.

Our service network is available to you during installation, startup, and operation even in the most remote regions of the world, for example, via a free system hotline with 24 hour product support. In the event of an emergency, we can provide you with replacement parts outside of office hours.

PHOENIX CONTACT PTY Ltd

Unit 7, 2-8 South Street
Rydalmere NSW 2116

Fax: 1300 723 399
Customer Service Hotline
1300 786 411

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