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Business Development Manager – Energy & Infrastructure

Scope of Role

The Phoenix Contact Business Development Manager is responsible for the direct turnover for all relevant parties (e.g. engineering consultants, EPCs, end users) are covered, awareness for the Phoenix Contact brand and our product, system, solution and service offering is created, and technical specifications are influenced. Buying criteria are affected in favour of Phoenix Contact. Significantly contribute to the overall ICE/CIS turnover in Australia. Supported the field sales team by pre- and post-sales engineering so that they can maximize the turnover based on favourable specifications.


Business Development & Increase Market Penetration

  • Project engineering for specification work.
  • Understanding the purchase and specification processes of the main potential customer’s and end-users and coordinating the activities to get on approved vendor lists of respective target customers/end-user within the target market.
  • Promoting latest technology trends.
  • Conducting product and technology seminars.
  • Securing of sales wins based on specification.
  • Pre- and post-sales engineering support.
  • Coordinating customer projects with all involved parties.
  • Assuring that the organization is capable to develop identified new markets.
  • Improve capability of sales resources by providing regular technical seminars to enhance application knowledge.
  • Influencing major players in the target market in favour of PHOENIX CONTACT.
  • Developing the relationship of PHOENIX CONTACT with target accounts and its business partners (e.g. subcontractors, channels...) at all levels.
  • Create brand awareness for PHOENIX CONTACT as the leading supplier for components, systems and solutions in the area of electrical engineering, electronics and automation within the target market. As a result PHOENIX CONTACT is preferably considered in future purchasing decision which is related to the PHOENIX CONTACT product, service and solution offering.
  • Active contribution to exhibitions or conventions, speeches at events, lobbying (e.g. industry associations, norming bodies) and various kinds of networking.
  • Develop and implement effective business plans for defined new markets in close cooperation with the Managing Director.
  • Conducting market surveillance for defined markets.
  • Perform trend scouting and advice PHOENIX CONTACT management about related market information and business trends.

Customer Service and Technical Advice/Support

  • Maintain customer satisfaction at all times.
  • Deal with customer requirements professionally, promptly and effectively. Involve other personnel at either the branch or national level where appropriate.
  • Ensure the customer is informed if products are unavailable in terms of delivery date.

Product and Market Development

  • Maintain current knowledge of new product development in the market and be able to answer customer enquiries.
  • Be familiar with competitors’ products and prices.
  • Attend industry exhibitions and be involved with relevant trade associations to enhance knowledge of market.

Sales Administration

  • Disseminate technical and pricing information, brochures and other promotional information to customers and potential customers.
  • Maintain customer database information.
  • Participate in Branch Stock-takes as required.


  • Maintain records of all sales calls made, quotations, customer correspondence, sales strategies and sales forecasts.
  • Compile a monthly report of business development activity in region for the National Sales Manager.
  • Prepare and maintain weekly call register.
  • Maintain current knowledge of operations and technical attributes of all products sold by Phoenix Contact through reading, research and asking questions.
  • Attend regular branch/sales meetings as required.

Occupational Health and Safety

  • Contribute to the provision of a safe working environment by:
  • taking care to protect personal health and safety at work
  • not adversely affecting the health and safety of other employees
  • identifying and rectifying where possible, hazards in the workplace
  • complying with all reasonable instruction and safety using equipment provided
  • reporting any incidents or near misses which may occur
  • Complying with all company policies and procedures.

Quality/Continuous Improvement

  • Actively support the requirements of company Quality systems by maintaining Company documentation and procedures.
  • Continually review work practice and recommend ways in which practice, systems and/or processes can be improved.
  • Participate in activities that address improving performance and actively promote improvement.
  • Improve both internal and external customer focus.

Privacy Responsibilities

  • Any personal or sensitive information collected in the course of performing your duties is to be used only for the purpose for which it was collected.


Knowledge, Qualifications and/or Experience

  • Electrical or electronics engineering degree.
  • Three to five years’ experience working with or in a defined target market.
  • Proven successful record of developing new business.
  • Project management and solution selling skills.
  • A background in technical sales and new business development.
  • Experience selling Phoenix Contact products.
  • Commercially astute with strong business acumen.

Skills and Competencies

  • A high level of written & oral communication, negotiation and selling skills.
  • Results/Achievement orientation, Teamwork and co-operation.
  • Time management, particularly the ability to prioritise.
  • Interpersonal understanding, e.g. the ability to relate well to all types of people.
  • Knowledge of Phoenix Contact policies and office procedures.
  • Relationship building with customers, Sales presentation, Professional approach.
  • Planning and organisational skills, Project management.
  • Commercial awareness, Product knowledge and Customer Service orientation


Position Reports To: National Sales Manager

Indirect Reports: Nil

Financial and/or other Delegation/s: As per company policy

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Unit 7, 2-8 South Street
Rydalmere NSW 2116

Fax: 1300 723 399
Customer Service Hotline
1300 786 411

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