Service and support

Service and support

Quality is no coincidence

“Made by Phoenix Contact”. For us, this means the best quality in every product, in every discussion, for the entire solution.

Whether you operate, plan, produce or maintain systems – our services provide reliable support that is tailored to your requirements.

Services for the safety of machinery and systems

Personal consultation  

Benefit from the expertise of our experts

In addition to components for functional safety, we support you with individual services for safe operation of technical transportation infrastructure systems. Whatever the product, our industry experts help you plan and implement the safety lifecycle according to EN 62061 or EN 13849.

When it comes to the planning and design of machines in transportation technology systems, we support you through the implementation of the European Machinery Directive 2006/42/EC with analytical and engineering services as well as seminars.

Training and workshops

Customers attending a training course  

Exchange of specialist information, tailored to your level of knowledge

Thanks to intensive contact with our customers and years of on-site experience, we have developed a qualification concept whereby we can specify employee qualifications tailored to your individual requirements:

We offer you the appropriate service based on the project phase, target group, and prior knowledge.

After sales service

Employee on the service hotline  

After making a purchase, you can count on our service network

Our service teams excel, thanks to their focused expertise, years of practical experience, and high degree of flexibility.

Our service network is available to you during installation, startup, and operation even in the most remote regions of the world, for example, via a free system hotline with 24 hour product support. In the event of an emergency, we can provide you with replacement parts outside of office hours.


Office 301, Third Floor, Block 10
Dubai International Academic City (DIAC)
P.O. Box 345002
Dubai, United Arab Emirates
+971 4 4370324