High-quality solutions

If you encounter a fault with any article purchased from us, we have a process to enable this to be investigated and rectified, providing you with the most effective solution.

Your advantages

  • Fastest possible resolution according to your specifications
  • Individual consultation with experienced staff
  • Background information thanks to basic or detailed analysis

Our focus

Repair service at Phoenix Contact – what can you expect from it?

  • We check and repair faulty products for free during their warranty period at our dedicated service centre in Germany (subject to investigation findings - charges may be payable).
  • On request, we will inform you of the current status of your fault investigation.
  • Articles that are no longer in warranty can be investigated in the same way (inspection charges apply).

Technical return conditions

Defective products can be returned and repaired following the below conditions of our technical return policy. 

  • Components purchased from Phoenix Contact Middle East FZ LLC or Phoenix Contact Electrical Equipment Trading LLC has a standard warranty of 24 months from the date of invoice.
  • Any faulty item has to be returned within a period of one month along with the completed Material Re-Delivery Form.
  • Warranty is provided against manufacturing defects.
  • Any defect caused due to improper usage or incorrect installation will not be covered under warranty.
  • Faulty items will be tested at the After Sales Department of Phoenix Contact .


Documentation required along with the return item/s:

  • Original Shipping Invoice
  • Original Packing List
  • Certificate of origin (Only for Sea freight shipments)
  • Bill of Entry (To be processed as per the below)
    • Free zone Transit in Bill:  Shipments from outside U.A.E customers to Phoenix Contact Middle East FZ LLC
    • Export from Local to Free zone Bill: Shipments from Local U.A.E customers to Phoenix Contact Middle East FZ LLC
    • Transit Bill - Free Zone Transit between Dubai based Free Zones: Shipments from Dubai based free zone customers to Phoenix Contact Middle East FZ LLC

Contact form

Do you have a faulty article? Just send us a short message using the contact form below – we'll get back to you shortly!


Office 301, Third Floor, Block 10
Dubai International Academic City (DIAC)
P.O. Box 345002
Dubai, United Arab Emirates
+971 4 4370324