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Order process

When placing orders for different product types, a few rules need to be observed. Following these guidelines ensures optimal interaction with our Sales department.

Rules for the various different product types

For electronic orders – e.g., with EDI or also via e-mail – the following rules must be observed. For all other forms of ordering, the specifications merely act as a guideline.

Standard product

Standard products are clearly identified: by their Phoenix Contact order number, the EAN number or your customer order number.

Marking material

Split items are products from the marking material group. They can be printed in a different way to standard products.

Version items

Version items include all items that can only be clearly identified by specifying features.


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Further information

PHOENIX CONTACT Middle East FZ LLC

Office 301, Third Floor, Block 10
Dubai International Academic City (DIAC)
P.O. Box 345002
Dubai, United Arab Emirates
+971 4 4370324