After sales service

We are here for you – even after you have made your purchase

We are here for you

In the event that you have a complaint, do you expect it to be handled competently and treated with confidence? So do we!

Back to Service and support


  • Repair
    Hochwertig und kostenbewusst

    Extensive repair service with numerous options such as individual consultation, status requests or analysis results.

  • Replacement
    Längere Laufzeit durch passenden Ersatz

    Exchange of certain products that are no longer produced with replacement parts that have been kept in stock.

  • Return
    Fehlbestellung? Kein Problem

    Fast and straightforward reverse transaction for incorrect orders.

Only a customer who is also satisfied with how their complaint was resolved comes back. That is more than enough incentive to set the highest standards possible in after sales service. This is especially true since our focus is on providing excellent service and building customer confidence.

Your advantages

  • The ideal solution thanks to our flexible range of services: we find the best approach among numerous possibilities
  • Competent and personal consultation with experienced service staff
  • From a single source: one central contact point for all complaints, even from our business partners

Our focus

After sales service at Phoenix Contact – what can you expect from us?

  • We offer a repair service for faulty products.
  • Products that are no longer required can be returned via our return service.
  • For products that are no longer produced, our replacement service will find a suitable solution.


Office 301, Third Floor, Block 10
Dubai International Academic City (DIAC)
P.O. Box 345002
Dubai, United Arab Emirates
+971 4 4370324