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  2. Service & support
  3. After-sales service
  4. Return

Return

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Return

Whether ordered by mistake or not needed after all: In such cases, we help you with an uncomplicated reversal and credit note__Your benefits__
Up to 80 percent refund on returns of intact, unused products
Reduction of unnecessary stock by returning products that are no longer needed
Renewed availability of previously tied-up capital through credit note

What we take care of
Return service at Phoenix Contact - what can you expect from it?

  • We take back unused goods that are no longer required.
  • We also take back incorrectly ordered or incorrectly delivered products.
  • After receiving and checking the goods, we will issue you with a credit note. We reserve the right to reduce the amount of the credit note.
  • What you should pay attention to

Please note the following requirements so that we can process the return quickly and successfully:

  • The seal on the packaging must not be opened or damaged.
  • Value of goods from CHF 300/item, only in original packaging, within 12 months of order. Credit note max. 80 %
  • We cannot take back products made to order, e.g. IPC, cables, connector variants, etc.

To speed up the return process, you can help us with the following steps:

  • Register your return with our sales department. You will find the telephone number at the bottom of this page.
  • Download the return delivery bill and fill it in. Indicate "Incorrect order" as the reason for the return.
  • Send back the return with the return delivery bill.

Return delivery bill

Would you like to return unused goods? Then download the return delivery bill, fill it out and add it to your return delivery.