Returns and complaints

We are there for you – even after you have made your purchase

Do you have any queries, a product that needs to be repaired, or an item you wish to exchange?

We are always happy to help you, because the satisfaction of our customers is our main focus.

Start the returns process now
Service employee with headset

Here's what you can expect from us

  • For defective products, we offer our repair and complaint service.
  • Products you no longer need, we take back via our returns service.

Contact Do you have any questions? Please feel free to contact us.

We can be reached by phone at +32 (0)2/723 98 11 or by e-mail:

PHOENIX CONTACT nv/sa

Minervastraat 10-12
B-1930 Zaventem

BTW-nummer: BE0407736629
RPR Brussels 0407736629
IBAN: BE06826000689222